Shipping Info

Shipping Info

Sellers are responsible for shipping their sold product to buyers, if youare using a shipping or fulfillment service, please keep in mind that you are unltmately responsible for making sure that your buyers receive the items they purchased from your shop.

Shipping Info

Sellers are responsible for shipping their sold product to buyers, if youare using a shipping or fulfillment service, please keep in mind that you are unltmately responsible for making sure that your buyers receive the items they purchased from your shop. A. Provide an accurate "ships from" address. B. Specify your shipping costs and processing times in your listings. C. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Conversations. D. Comply with all local and international shipping and customs regulations. We know that shipping and customs regulations can be tough to read, so check out these Help articles on international shipping using United States Postal Service (USPS), international shipping using Canada Post, and shipping to buyers in the European Union. E. Shipping to the wrong address is likely to result in a non-delivery case, so make sure to ship to the address listed on the CrateLife receipt (or verified by the USPS for US addresses) or sent to you by the buyer through an CrateLife Conversation. F. Mark the order as shipped when you ship it, or use an CrateLife Shipping Label, which automatically marks your order as shipped. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive an CrateLife Shipping Notification (and may even break out into their happy dance). G. Charge an appropriate amount for shipping. US sellers can use calculated shipping to have shipping costs calculated automatically. When you use CrateLife Shipping Labels, you can purchase parcel insurance to protect your shipments. Insurance is available through Shipsurance for USPS and FedEx shipping labels and through Canada Post for shipping labels purchased from Canada Post. Shipsurance Insurance You may purchase parcel insurance from Shipsurance Insurance Services, Inc. for packages that are shipped using USPS or FedEx shipping labels. If you choose to purchase insurance from Shipsurance, you agree to the Shipsurance Coverage Rules. If you purchased parcel insurance from Shipsurance for a USPS shipping label and need to file a claim, please check out this Help article. To file a Shipsurance claim for a FedEx shipping label, please have a look at this Help article.