Help / WORKS

How Its work

This is a short list of our most frequently asked questions. For more information about CrateLife, or if you need support.

HOW IT WORKS

For more information about CrateLife, please see the below list of our most frequently asked questions. 

 

CRATELIFE

 

Q: What is Cratelife ?

A: CrateLife is a Marketplace for subscription box, you can access to many subscription box shoppers, interested all types of boxes (from beauty to food to gaming and beyond!). Subscription box businesses are booming. CrateLife is a new marketplace for subscription businesses to sell their boxes without the hassle of a complicated payment processor or costly website development.CrateLife helps large businesses connect with new buyers and helps small businesses build their own subscription stores without any technical skills needed. It is totally free for sellers to register and list their boxes. When a new customer purchases a box on our site, CrateLife takes a low 4% commission fee. Plus, knowledge is power. On CrateLife, sellers can connect with their buyers and buyers can connect and share their finds with friends and family.

 

To start setting up your online shop, register for a FREE account on CrateLife Merchant. After verifying your account click the “Edit my store” option in the menu select your new store name and open up shop!

 

Q: What is our mission?

A: Our mission is to create a social subscription box marketplace where customers can find new and exciting subscription boxes and sellers can connect with new customers in meaningful ways. CrateLife offers a streamlined transaction payment system to secure a better and more reliable shopping experience. When shopping at Cratelife, customers can be confident that their satisfaction is top priority and all purchases  are eligible for a 14 days money back guarantee. Opening a subscription store only takes 2 minutes on CrateLife.

 

BUYER

 

Q: How does cratelife's website work ?

A: CrateLife customers can follow their friends or favorite stores, get news feeds, receive notification of order shipments, account details, store updates, etc. Sellers can also follow their buyers to become more engaged with their customer. Also, sellers can chat with their buyers, share new products, and get notification when orders are generated.

 

Q: How do I purchase a subscription product?

A: At CrateLife you can purchase either a one-time subscription box or monthly subscriptions. For one-time subscription boxes, you only pay once, it will not auto renew, and no commitment is needed. This option is perfect for people who want to try out one box before they decide to subscribe to a full plan. Monthly subscription box options include month-to-month plans, 3-month plans, 6-month plans and 12-month plans. Once you subscribe, payments will auto-renew according to the plan you subscribe to.

 

Q: How does shipping work?

A: Every subscription box company has their own shipping process and schedule. On CrateLife, we work with companies to make sure that their schedules and policies are clear to customers, and that all questions are answered promptly. When a customer purchases a one-time box or a monthly subscription, shipping will be included in each order, and if shipping is free, it will show free shipping in the checkout page

 

Q: What is cut off date and what is subscription order shipping date listred on the product detail page?

A: Most store will have cut off date. cut off date is the date to seperate this month box and next box. if cut off date is 20th of each month, that mean to be able to get Feburary box, you have to purchase no late than 2/20, if you purchase after 2/20th you possible will receive next month box, the susbcription order shipping date is the shipping schedule for each store, means they will ship your box at this schedule date each month.

 

Q: When will my box will be shipped?

A: You can see the shipping time and shipping date on the product detail page, Subscription boxes ship monthly, order ship date and shipping time are also located at product details page.

 

Q:  How do I know my box was shipped?

A: You can see the shipping time and shipping date on the product detail page. Order ship date and shipping times are also located at product details page. Once the box shipped you will receive an email with tracking numbers.

 

Q: How to cancell subscription order to avoid next month charge?

A: One time product purchase will not auto renew. However, subscription order will auto renew base on your subscriptoin plan. Monthly, quaterly, half an year, yearly. If you want to cancel your subscription order, Please make sure to cancel your subscription at least 3 days before your next renew date, For example if you subscribe one month plan box at May 10th. you have to cancel your subscription order no late than June 7th.  Please go to your account dashboard- 'my subscription orders' choose the subscription you want to cancel, Once you cancel it, CrateLife will help you to cancell your billing aggreement with paypal or stripe. But it will take s 2-3 business days to process, we recomended customer to cancel their subscription at leaset 3 days before next billing cycle. Once the cancellation was approved, you will receive an email with cacellation comfirmation.   

 

Q: What is CrateLife's refund policy?

A: Once a customer purchases a box, they have 14 days to cancel their orders. CrateLife will handle the return process to make sure that if made within this 14 day window, customers will receive their money back.

After 14 days, CrateLife cannot issue refunds, but customers can still contact sellers to file a claim or a dispute, CrateLife will help with this dispute process. If the cancellation request was approved by Cratelife and also meets the seller's return policy, the seller will issue the refund to the customer.

Some stores offer a 'first box return policy', which means if you cancel your order within 14 days and your cancellation is approved, CrateLife will issue a full refund to you. Customers must then return the box back to the seller, and most sellers will cover the cost of return fee.

If a seller does not offer a 'first box return policy'  and a customer cancels their order within 14 days, then the customer will only receive a prorated refund. For example, if a customer subscribes to a one month plan, and the seller does not offer a 'first box return policy,' that customer will not receive a refund. If that same customer had subscribed to a multi-month plan, for example a 3 month plan, the customer will receive a prorated refund for the remaining 2 months.

 

Q: Will I get a full refund?

A: Some subscription box companies offer a 'first box return policy', and some do not. A 'first box return policy' means customers can cancel their orders within 14 days and if their cancellation is approved, CrateLife will issue a full refund once the customer returns the box back to seller. 

For sellers that do not offer a 'first box return policy,'  if a customer cancels their order within 14 days they will only receive a prorated refund.

 

SELLER

 

Q:How do I apply to become a subscription box seller?

A: You can apply to be a seller at here . Once your seller account is approved you will be notified that your store is ready to use. The approval process usually takes 24-48 hours.

 

Q: How do I add a produc to my storet?

A: Once your store is approved, you can either upload one time products or subscription items. Once the you submit the products, the product will be under reviewed by our product team to determine if the product follows our guidelines. If the product is successfully approved, you will get an email with confirmation. If not, you will also receive an email with instructions on how to fix the item listing and re-upload it.

 

Q: What is requirement for adding a subscription product?

A: For adding product, you are required to upload clear images, detail descriptions of product, your store shipping time, and specific monthly shipping date for subscripton products. Your cut off date for customer purchase. Your return/refund policy etc You also have the option to offer customer with 'first box refund policy' and also you can upload your unbox video in the product detail page.

 

Q: when should I ship the box ?

A: For both one time box purchases and monthly subscriptions, box shipments should follow your company’s stated shipping time. When you ship a box, sellers are responsible for notifying the customer and providing tracking information on the CrateLIfe webpage.

 

Q: Which software should I use to ship my box?

A: All sellers are free to choose their own shipping method, and to use shipping tool platforms like Ordoro, shippingstation, shippingeasy, etc. CrateLife is currently working on developing a third party API shipping platform that it will offer to its sellers.

 

Q: What is transaction fee, and do I need to pay to list my products?

A: It is totally free for sellers to list their products on CrateLife, and you can list as many subscription boxes you like. CrateLife charges a 4% commission fee for each successful order from our site, plus bank transaction fee.

 

Q: When will I get paid and how will I get paid?

A:

After a customer purchases a product, their money will be held by CrateLife until the item is shipped to the customer. Once the order is shipped, sellers have the option to 'claim funds' on their CrateLife seller’s page.(you can go to 'my sells/my subcribers' locate your oder and choose ' claim fund' on the drop down menu to claim your payment,)  Sellers may be required to upload evidence of shipment (shipping label, etc.). Beside that customers can also help mark their orders as shipped

Alternatively, once an order status changes to “delivered,” CrateLife will automatically process payments to sellers after 14 days. 

Sellers have three ways of accepting payment from CrateLife: PayPal, Stripe, or bank transfer.  Sellers can choose their preferred payment option when they sign up to become seller.

Sellers must make sure to provide correct payment information, and we suggest providing information for multiple methods as back-up.

 

 

Q: How do I follow CrateLife's return/refund policy?

A:  CrateLife tries its best to build a better community for both sellers and buyers. We hope all sellers can follow their return policies. Those that do not risk having their merchant account suspended. 

Once a customer purchases a box, customers have 14 days to cancel their orders. CrateLife will handle the return process.  After 14 days, the seller becomes responsible for the cancellation with customers. Sellers can also create a dispute regarding a specific order. CrateLife will help with the dispute process. 

If the cancellation request was approved by Cratelife and also meets seller's return policy, the seller must issue a refund to the customer. You can always contacting your buyer to reach a solution. Some stores offer 'first box return policy', some do not. If your store offers a 'first box return policy (first box trial)' it means customers can cancel their orders within 14 days, and if their cancellation is approved, CrateLife will issue a full refund to them.  If your store does not offer a 'first box return policy,'  customers can cancel their orders within 14 days and they will only receive prorated refund. For example, if they subscribe to a one month plan, with no 'first box return policy' they will not receive a refund. if your customer subscribes to a multi-month plan, for example a 3 month plan, they will only receive a prorated refund for the remaining 2 months.

 

AFTERMARKET

 

 

Q: What is Cratelife Aftermarket-SELEX  ?

A: CrateLife helps individuals find the best monthly subscription boxes for their interests and lifestyle. Now, subscription box customers can also earn money by selling their unwanted subscription box items at The Aftermarket SELEX , the first marketplace for subscription box items. You can increase the value of your monthly subscription boxes by selling or auctioning off your unwanted items at The Aftermarket. You’ll receive a free online marketplace  to sell you stuff, order management and processing, a support message portal, and other tools to make setting up your own online store quick and easy.

To start your own online shop, register for a FREE account on The Aftermarket at Find Subscription Boxes. After verifying your account click the “Apply to be a Seller” option in the menu select your new store name and open up your shop!

 

Q: How much does it cost to be a Seller?

There is no cost to become a Seller on The Aftermarket at CrateLife SELEX or to set-up an online store on The Aftermarket. We charge a nominal fee when a purchase is made from your store. for additional details. For additional questions about becoming an Aftermarket at CrateLife SELEX Seller or how you can sell your subscription box items online, contact our Seller Support Team.

Register FREE today and set-up your subscription box product shop!

 

PAYMENT PROCESSING FEES

 

We only charge as low as 4% Transaction fee if your product get sale successfully

4% (Transaction fee) + 3%+$0.3 (payment Processing)

 

Our business model is based on shared success: We make money when CrateLife/CrateLife Aftermarket sellers make money. Marketplace revenue only includes a bank transaction process fee for each item sold and a 4% fee for sales completed on our website. Additional revenue comes from seller services including our advertising platform, payment processing and discounted shipping labels.

A. Overview. CrateLife charges a fee (the “Payment Processing Fee”) for processing each transaction through Direct Checkout. The fee amount will be assessed on the gross order amount, including shipping and tax (if applicable). Payment Processing Fees will be reflected in your Shop Payment Account. Unlike other fees charged by CrateLife, the Payment Processing Fee will be deducted from the total amount of the payment at the time the payment is considered complete. We reserve the right to modify the Payment Processing Fee at any time. In the event of any partial or full refunds credited back to a buyer, the Payment Processing Fee and other applicable fees will be recalculated based on the adjusted sale price. The difference between the original Payment Processing Fee and the adjusted Payment Processing Fee will be applied to the refund amount being credited back to the seller. Other applicable fees will be refunded on the seller’s bill.

B. Fee Amount. Payment Processing Fees vary based on the location of a seller’s bank account.

Payment Processing Fees by seller’s bank account country:

Location of Bank AccountDirect Checkout Fees (% of total sale price + flat fee per order)
Australia (domestic orders) 4% + 0.25 AUD
Australia (international orders) 4% + 0.25 AUD
Austria 4% + 0.30 EUR
Belgium 4% + 0.30 EUR
Bulgaria 4% + 0.30 EUR
Canada (domestic orders; orders from the US) 3% + 0.25 CAD
Canada (international orders) 4% + 0.25 CAD
Croatia 4% + 0.30 EUR
Cyprus 4% + 0.30 EUR
Czech Republic 4% + 0.30 EUR
Denmark 4% + 2.50 DKK
Estonia 4% + 0.30 EUR
Finland 4% + 0.30 EUR
France 4% + 0.30 EUR
Germany 4% + 0.30 EUR
Greece 4% + 0.30 EUR
Hong Kong 4.4% + 2.00 HKD
Hungary 4% + 0.30 EUR
Ireland 4% + 0.30 EUR
Italy 4% + 0.30 EUR
Latvia 4% + 0.30 EUR
Lithuania 4% + 0.30 EUR
Luxembourg 4% + 0.30 EUR
Malta 4% + 0.30 EUR
Netherlands 4% + 0.30 EUR
New Zealand (domestic orders) 4% + 0.30 NZD
New Zealand (international orders) 4% + 0.30 NZD
Norway 4% + 2.50 NOK
Poland 4% + 0.30 EUR
Portugal 4% + 0.30 EUR
Romania 4% + 0.30 EUR
Singapore 4.4% + 0.35 SGD
Slovakia 4% + 0.30 EUR
Slovenia 4% + 0.30 EUR
Spain 4% + 0.30 EUR
Sweden 4% + 3.00 SEK
Switzerland 4% + 0.50 CHF
United Kingdom 4% + 0.20 GBP
United States 4% + 0.25 USD

C. Listing Currency Conversion Considerations for Sellers. When a seller lists and subsequently sells an item in a currency other than the currency of the seller's Shop Payment Account, CrateLife will settle the associated transaction proceeds in the currency of the seller's Shop Payment Account. When such a service is required, CrateLife applies an additional 2.5% transaction charge. Calculation rates are updated hourly.

D. Browsing Currency Considerations for Buyers. In the case of a buyer purchasing from a seller who lists in a currency other than the buyer's browsing currency, CrateLife will automatically calculate the listing price in the buyer's browsing currency. When such a calculation is required, CrateLife applies an additional 2.5% transaction charge. Calculation rates are updated hourly.

E. Interest. In the United States, CrateLife may earn interest or other compensation from the balances in our bank accounts that result from the timing difference between our being paid by buyers and our bank account being debited to pay Shop Payment Account Available Balances to sellers.

 

 

 

BUYER POLICY:

 

1. Accepting These Terms

This document (the Direct Checkout Policy or the “Policy,” for short) sets out your rights and responsibilities when you use Direct Checkout on CrateLife’s services (we’ll refer to our website, mobile apps and other services as our “Services”), so please read it carefully. By using Direct Checkout, you’re agreeing to the Policy.

The Policy is a legally binding contract between you and CrateLife (actually, if you transact in United States Dollars or Canadian Dollars, the contract is between you and CrateLife, Inc.; if you transact in any other currency, the contract is between you and CrateLife Ireland UC; but we’ll just refer to CrateLife, Inc. and all of its subsidiaries collectively as “CrateLife”).

The Direct Checkout Policy is also a part of our Terms of Use. By using any of our Services, you’re agreeing to the Terms of Use.

2. Overview

Direct Checkout allows sellers to (a) accept payment by authorized credit and debit card transactions, some bank transfers services, PayPal and transactions using the Apple Pay payment service, (b) have those funds credited to a seller’s Shop Payment Account with CrateLife, and (c) have those funds deposited into a seller’s designated bank account.

Direct Checkout is only available to sellers who are at least 18 years old who register and are approved for a Shop Payment Account with CrateLife.

Sellers may only use Direct Checkout for the sale of items listed on CrateLife’s Services, and agree to ship sold items once a payment transaction is complete and reflected in their Shop Payment Account. CrateLife reserves the right to terminate a seller’s access to Direct Checkout if the seller uses Direct Checkout in any other manner.

Buyers may authorize a payment with any major credit or debit card accepted by CrateLife, with CrateLife Gift Cards, by certain bank transfer services, or through PayPal or Apple Pay.

3. Third-Party Services

CrateLife has engaged third-party service providers to perform many of the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis and regulatory compliance.

CrateLife partners with Worldpay, PayPal, Adyen, and other licensed payment processors to facilitate card payments and other payments and the disbursement of funds to sellers.

CrateLife may share your personal or transactional information with those third-party service providers when it's necessary to process payments.

CrateLife Gift Cards are subject to the Gift Cards Policy.

By using a third-party service, you may also be subject to an agreement with the third-party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions.

If CrateLife receives notice that your shop's content or activity violates a third party's service agreement, we may at our sole discretion take action against your account to comply with their policies. Such actions may include canceling a transaction, disabling listings from your shop, suspending your selling privileges, or removing certain payment methods.

PayPal

CrateLife supports two versions of PayPal: integrated PayPal and standalone PayPal.

Integrated PayPal. Integrated PayPal allows sellers to receive funds from PayPal purchases directly into their CrateLife Shop Payment Account, without the need to manage a separate PayPal account. This means that if a buyer pays with PayPal, the funds from the order will be credited to a seller's Shop Payment Account along with the rest of the orders. The standard Direct Checkout Payment Processing Fee (described below) applies to orders that go through integrated PayPal; there is no additional PayPal fee.

Standalone PayPal. For sellers accepting standalone PayPal, you will receive funds from PayPal purchases directly into your PayPal account. This payment method exists for sellers in countries that are not yet eligible for Direct Checkout and for sellers in certain countries who have opted to continue receiving funds into their standalone PayPal accounts. Sellers who accept standalone PayPal will continue to pay PayPal fees. Orders paid through standalone PayPal are not covered by CrateLife’s Seller Protection Program. Please note, in certain circumstances where a seller accepts Direct Checkout and standalone PayPal, it may be necessary for CrateLife to process some PayPal transactions through integrated PayPal. For example, if a buyer chooses to pay with an CrateLife Gift Card and covers the remaining balance using PayPal, CrateLife can only process the transaction through integrated PayPal.

4. CrateLife’s Rights and Responsibilities

Direct Checkout functionality may be made available, modified, or discontinued by us at any time without notice and is subject to the limitations in CrateLife’s Terms of Use.

As a security measure, we may impose transaction limits on buyers and sellers. For example, we may impose limits relating to the value of any transaction, deposit, or adjustment, or limits relating to the cumulative value of all transactions, deposits, or adjustments during a period of time. We may also impose limits related to the number of transactions per day or other period of time. We will not be liable to a seller: (a) if we do not proceed with a transaction, deposit, or adjustment that would exceed any limit established by us, or (b) if we permit a buyer to withdraw from a transaction.

CrateLife may refuse service of Direct Checkout to anyone, for any reason, at any time.

CrateLife reserves the right to decline transactions that we believe to be high risk, fraudulent, or in violation of CrateLife’s Terms of Use.

In the event that a buyer does not make payment for the purchase of a legitimate item sold using Direct Checkout (e.g., where the buyer used a stolen or unauthorized credit card), CrateLife may provide limited payment protection to the seller, in the interest of fairness. You can learn more about our Seller Protection Program here.

CrateLife maintains records associated with transactions on Direct Checkout and does not pass any secure data, including credit card numbers or bank account information to any sellers. Sellers will only receive shipping information and limited buyer account information necessary to complete the order. CrateLife’s Privacy Policy further explains how CrateLife handles user information.

CrateLife will send you any relevant notices regarding your use of Direct Checkout in accordance with our Electronic Communications Policy.

5. Seller Rights and Responsibilities

A. Shop Payment Accounts. Direct Checkout is only available to sellers who register and are approved for a Shop Payment Account. A Shop Payment Account allows sellers to track payment amounts, refunds, and fees related to transactions. Sellers must provide accurate personal information as requested during registration, and are responsible for maintaining and updating that information as necessary. Sellers will not impersonate any person or use a name he or she is not legally authorized to use. Sellers authorize us, and authorized agents, to verify the their information (including any updated information) by accessing public records and obtaining credit reports about the sellers in order to approve a Shop Payment Account. Sellers also authorize CrateLife to verify the sellers’ information from time to time while the sellers are using Direct Checkout. CrateLife verifies sellers’ information in order to safeguard the integrity of the marketplace and reduce the risk of fraud, money laundering, terrorist financing, and the violation of trade sanctions.

Shop Payment Accounts are only available to individuals who are eligible to be sellers on CrateLife’s services and who have a valid credit or debit card on file with CrateLife, unless they are exempt from this requirement. Sellers who have bank accounts established in Austria, Germany, and the Netherlands are not required to have a credit card on file with CrateLife to have a Shop Payment Account.

B. Disputes. Sellers agree to resolve any disputes directly with a buyer or with the assistance of the dispute management and refund tools available on CrateLife, and in accordance with our Seller Policy and Terms of Use. In the event that a dispute is escalated to CrateLife’s Support Team, CrateLife reserves the right to issue a refund to a buyer if a transaction is found to be in violation of CrateLife’s Seller Policy and Terms of Use.

In the event that a buyer submits a chargeback, CrateLife will respond to the credit card networks on behalf of the seller involved in the transaction; the seller agrees to provide any requested information to us within five calendar days of the request. CrateLife reserves the right to recoup funds associated with buyer chargebacks.

C. Communications. We will inform sellers of each transaction, or of other information pertaining to Direct Checkout, using our standard communication procedures (detailed in our Electronic Communications Policy), including by email or through CrateLife's Conversations tool.

D. Refunds. Refunds or adjustments paid by CrateLife to buyers for payments made through Direct Checkout may be initiated using the refund functionality in the seller's Shop Payment Account. Any such funds paid by CrateLife to cover refunds will be deducted from the seller’s Shop Payment Account balance. If there are insufficient funds to cover the amount of the refund, the balance will be charged to the seller’s credit card or added to the seller’s CrateLife bill.

Fully refunded transactions may be eligible for cancellation in accordance with the Seller Policy and this Help article.

E. International Trade Laws. You agree that your use of Direct Checkout will not involve any countries, entities, individuals or items prohibited by sanctions, embargoes, regulations or orders administered by the US Department of Treasury’s Office of Foreign Assets Control (“OFAC”) or other government agencies.

6. Appointment of CrateLife as Limited Collection Agent for Sellers

Each seller appoints CrateLife as its agent for the limited purpose of receiving, holding and settling payments to seller. CrateLife will settle payments that are actually received by CrateLife to each seller, less any amounts owed to CrateLife and subject to these Terms. Each seller agrees that a buyer payment received by CrateLife, on behalf of seller, satisfies the buyer's obligations to make payment to seller, regardless of whether CrateLife actually settles such payment to seller. If CrateLife does not settle any such payments as described in these Terms to a seller, such seller will have recourse only against CrateLife and not the buyer.

7. Deposits

A. Shop Payment Account. All funds resulting from a completed transaction will be reflected as a balance in a seller’s Shop Payment Account. Transactions are considered complete once the payment is approved by CrateLife or our fraud analysis service provider. Any refunds, adjustments, or other amounts paid to buyers in connection with purchases, or for funds received since the last payment day, are also applied to the seller’s Shop Payment Account balance.

Funds in a Shop Payment Account balance are eligible for deposit (the “Available Balance”) into a seller’s bank account at the end of any applicable deposit delay, reserve, or hold period as determined by the seller’s bank.

B. Country and Currency Options. Available Balances can only be deposited into bank accounts in the United States, Australia, Canada, the European Union, Hong Kong, New Zealand, Norway, Singapore, and Switzerland in the following currencies: USD, AUD, CAD, CHF, DKK, EUR, GBP, HKD, NZD, NOK, SEK, and SGD.

C. Scheduled Deposits. CrateLife will instruct our payments partners to initiate a deposit of a seller’s Available Balance into the seller’s bank account every Monday ("Payment Date") for sellers located in the United States and every other Monday for sellers outside of the US. Deposits into a seller’s bank account will generally be credited within three (3) to five (5) business days from the date CrateLife initiates the deposit request. The actual timing of the deposit may depend on how quickly a seller’s bank processes the request.

The Payment Date will fall on the next day business day (Monday through Friday, excluding bank holidays) if the scheduled Payment Date falls on a non-business day. If a seller elects to change the scheduled Payment Date by using the tools provided by us in the Shop Payment Account, the following deposit will be initiated on the day selected by the seller, and the next scheduled deposit will continue to be on the following regularly scheduled Monday. When a seller either initially provides or later changes his or her bank account information, the seller must wait at least five (5) calendar days to request a deposit into a bank account as a security precaution. The next scheduled deposit after a change to bank account information will occur on the next scheduled Monday after a period of five (5) calendar days from the date of the requested change.

D. Holds and Delays. In some cases, deposits to sellers’ bank accounts could be temporarily delayed by an issue at CrateLife, at CrateLife’s third-party service providers, or at a seller’s bank. We’ll do our best to communicate with the affected sellers as soon as we can.

If we believe that a seller's actions may result in buyer disputes, chargebacks, or other claims, then we may, in our sole discretion, put (1) a hold, (2) a deposit delay, or (3) a reserve on the seller’s Shop Payment Account balance.

A hold may be put on funds associated with a particular transaction if there is a dispute or investigation related to the order, for the shorter of: (a) 180 days after the estimated delivery date; or (b) completion of any investigation regarding the seller’s actions.

Deposit delays are defined as the number of days between a sale and the day the net amount from the sale becomes available for deposit, provided the payment has been completed. A deposit delay may be between 0 and 180 days. A deposit delay is applied across all transactions for a seller and the number of days is reflected in each seller’s Shop Payment Account.

A reserve is defined as a fixed percentage of a seller’s Shop Payment Account balance delayed prior to being included as part of a seller’s Available Balance for a period of up to 180 days.

If CrateLife places a hold, a deposit delay or a reserve on a seller’s account, we’ll do our best to communicate with the affected seller as soon as we can.

We always work hard to avoid and minimize any delays. However, please note that CrateLife is not obligated to refund any fees or reimburse any expenses due to holds or delayed deposits.

E. Escheatment. If CrateLife cannot settle funds into a seller’s bank account, the funds will remain in the seller’s Shop Payment Account. It is the seller’s sole responsibility to update his or her bank account information to receive the funds. If a seller fails to update the information to claim the funds within a certain period of time, CrateLife will escheat the funds to the relevant government authority in order to comply with escheatment laws.

8. Recoupment

A. We reserve the right, in our sole discretion, to seek reimbursement from a seller in any of the following circumstances: (a) we provide a refund to a buyer because a seller did not promptly deliver the goods or we otherwise determine, consistent with Section 5 (Seller Rights and Responsibilities), that a refund is warranted in a particular circumstance, (b) we discover erroneous or duplicate transactions related to a seller, (c) we receive a chargeback from a buyer's credit card issuer or reversal of payment for the amount of a buyer's purchase from a seller, or (d) a seller does not act in accordance with CrateLife’s Terms of Use or any policy thereunder.

B. We may obtain reimbursement of any amounts owed by a seller to CrateLife by deducting from future payments owed to the seller, reversing any credits to the seller’s Shop Payment Account balance, charging the seller's credit card on file, charging the seller’s bill, or seeking reimbursement from the seller by any other lawful means, including by using third-party collections services. You authorize us to use any or all of the foregoing methods to seek reimbursement.

9. Payment Processing Fees

A. Overview. CrateLife charges a fee (the “Payment Processing Fee”) for processing each transaction through Direct Checkout. The fee amount will be assessed on the gross order amount, including shipping and tax (if applicable). Payment Processing Fees will be reflected in your Shop Payment Account. Unlike other fees charged by CrateLife, the Payment Processing Fee will be deducted from the total amount of the payment at the time the payment is considered complete. We reserve the right to modify the Payment Processing Fee at any time. In the event of any partial or full refunds credited back to a buyer, the Payment Processing Fee and other applicable fees will be recalculated based on the adjusted sale price. The difference between the original Payment Processing Fee and the adjusted Payment Processing Fee will be applied to the refund amount being credited back to the seller. Other applicable fees will be refunded on the seller’s bill.

B. Fee Amount. Payment Processing Fees vary based on the location of a seller’s bank account.

Payment Processing Fees by seller’s bank account country:

Location of Bank AccountDirect Checkout Fees (% of total sale price + flat fee per order)
Australia (domestic orders) 3% + 0.25 AUD
Australia (international orders) 4% + 0.25 AUD
Austria 4% + 0.30 EUR
Belgium 4% + 0.30 EUR
Bulgaria 4% + 0.30 EUR
Canada (domestic orders; orders from the US) 3% + 0.25 CAD
Canada (international orders) 4% + 0.25 CAD
Croatia 4% + 0.30 EUR
Cyprus 4% + 0.30 EUR
Czech Republic 4% + 0.30 EUR
Denmark 4% + 2.50 DKK
Estonia 4% + 0.30 EUR
Finland 4% + 0.30 EUR
France 4% + 0.30 EUR
Germany 4% + 0.30 EUR
Greece 4% + 0.30 EUR
Hong Kong 4.4% + 2.00 HKD
Hungary 4% + 0.30 EUR
Ireland 4% + 0.30 EUR
Italy 4% + 0.30 EUR
Latvia 4% + 0.30 EUR
Lithuania 4% + 0.30 EUR
Luxembourg 4% + 0.30 EUR
Malta 4% + 0.30 EUR
Netherlands 4% + 0.30 EUR
New Zealand (domestic orders) 3% + 0.30 NZD
New Zealand (international orders) 4% + 0.30 NZD
Norway 4% + 2.50 NOK
Poland 4% + 0.30 EUR
Portugal 4% + 0.30 EUR
Romania 4% + 0.30 EUR
Singapore 4.4% + 0.35 SGD
Slovakia 4% + 0.30 EUR
Slovenia 4% + 0.30 EUR
Spain 4% + 0.30 EUR
Sweden 4% + 3.00 SEK
Switzerland 4% + 0.50 CHF
United Kingdom 4% + 0.20 GBP
United States 3% + 0.25 USD

C. Listing Currency Conversion Considerations for Sellers. When a seller lists and subsequently sells an item in a currency other than the currency of the seller's Shop Payment Account, CrateLife will settle the associated transaction proceeds in the currency of the seller's Shop Payment Account. When such a service is required, CrateLife applies an additional 2.5% transaction charge. Calculation rates are updated hourly.

D. Browsing Currency Considerations for Buyers. In the case of a buyer purchasing from a seller who lists in a currency other than the buyer's browsing currency, CrateLife will automatically calculate the listing price in the buyer's browsing currency. When such a calculation is required, CrateLife applies an additional 2.5% transaction charge. Calculation rates are updated hourly.

E. Interest. In the United States, CrateLife may earn interest or other compensation from the balances in our bank accounts that result from the timing difference between our being paid by buyers and our bank account being debited to pay Shop Payment Account Available Balances to sellers.

10. Reporting Obligations

Internal Revenue Service regulations require that we file a Form 1099-K to report unadjusted annual gross sales information for sellers located in the United States or being paid in USD that meet both of the following thresholds in a calendar year (reporting):

A. More than $20,000 USD in gross sales, and
B. More than 200 transactions.

To comply with these regulations, sellers who approach 150 (one hundred and fifty) transactions in a calendar year, regardless of sales volume and aggregated across his or her Shops, will be required to provide taxpayer-identification information to CrateLife.

10. Termination

Sellers may terminate this contract and their acceptance of Direct Checkout at any time by adjusting the Settings in their account with CrateLife. CrateLife may also terminate or suspend a seller’s use of Direct Checkout at any time.

Upon termination, any non-disputed available balance will be deposited into a seller’s bank account. CrateLife reserves the right, upon termination of access to Direct Checkout, to set off against any payments to be made to the seller, an amount determined by us to be adequate to cover any anticipated chargebacks, refunds, adjustments or other amounts that might be paid to buyers in connection with purchases from the seller's Shop Payment Account for a prospective 180-day period. At the end of the 180-day period following termination, we will disburse to the seller any amount not used to offset chargebacks, refunds, adjustments, or such other amounts paid to buyers, or seek reimbursement from the seller via any of the means authorized in this Policy for any additional amount required to offset chargebacks, refunds, adjustments, or other amounts paid to buyers, as applicable.

 

 

 

SELLER POLICY

 

1. Types of Fees

Sellers may be required to pay the following types of fees:

Listing Fees

You will be charged a listing fee of $0 USD for each item that you list for sale on CrateLife’s website or mobile apps. You will only be charged a listing fee for creating or renewing a listing; there is no fee for editing a listing. You will be charged a listing fee whether or not the listed items sells, unless you create a private listing, in which case you will only be charged the listing fee when the private listing is sold. Listings expire after four months. If you list multiple quantities of the same item, the initial listing fee will be $0, and the listing will be automatically renewed at $0 after each of the items sells. You can read more about fees for multiple listings in this Help article. Listing fees will appear on your CrateLife bill. It's important to note that listing fees are non-refundable.

Ato-renew. You may choose to enable CrateLife’s automatic renewals feature. The listings you select for automatic renewal will automatically renew at the end of each four-month listing period and you will be charged the listing fee of $0 for each of these listings until you cancel automatic renewals. You may cancel automatic renewals at any time by selecting “Manual” instead of “Automatic” in the “Renewal Options” in the Listings Manager. Once you cancel, you will only be charged for the current listing period.

Transaction Fees

When you make a sale through CrateLife, you will be charged a transaction fee of 3.5% of the price you display for each listing. If you sell from the US or Canada, the transaction fee will not apply to the shipping cost, sales tax, Goods and Services Tax, or Harmonized Sales Tax, unless you have included those charges in your listing price. If you sell from anywhere other than the US and Canada, the transaction fee will apply to the listing price (which should include any applicable taxes), but will not apply to the shipping cost. See the Taxes section below for more information about whether or not you are required to include applicable taxes in your listing prices. Transaction fees will appear on your CrateLife bill.

Payment Processing Fees

Online Sales. Eligible CrateLife Shops may use CrateLife’s Direct Checkout service to accept certain payments through CrateLife (learn more about Direct Checkout below). CrateLife charges a payment processing fee for processing each transaction through Direct Checkout. Payment processing fees vary based on the location of your bank account. See the Direct Checkout Policy to find payment processing fees by country. This fee is assessed on the total amount of the sale, including tax and shipping. Unlike other fees, the payment processing fee is deducted from the transaction amount as the funds become available for deposit. Payment processing fees will be reflected in your Shop Payment Account, rather than on your CrateLife bill.

In-Person Sales (US sellers only). For information on payment processing fees for in-person sales made through the Sell on CrateLife mobile app and the Sell on CrateLife Reader, please see the Sell on CrateLife App & Reader Policy.

Advertising Fees

If you purchase an ad (which we call a Promoted Listing) through CrateLife, you will be charged separate advertising fees. Advertising fees vary by opportunity and will be clearly outlined before you commit to purchasing an ad. You will be able to determine a daily advertising budget, and CrateLife will not charge you more than your daily budget. Advertising fees will appear on your CrateLife bill. For more information, please see the Advertising Policy.

Shipping Fees

CrateLife offers sellers based in the United States and Canada the ability to purchase shipping labels to fulfill their orders through USPS and Canada Post, respectively. The cost of the shipping label will depend on the origin and destination and weight and size of the package. If you add signature confirmation or insurance, those fees will be added to the total cost of the label at the point of purchase. Sellers who purchase shipping labels may also purchase parcel insurance through licensed insurance carriers. You must accept Direct Checkout or PayPal as payment methods to purchase shipping labels through CrateLife. Shipping fees will appear on your CrateLife bill.

For more information, please see the Shipping Policy.

Wholesale Fees

Sellers who participate on CrateLife’s Wholesale platform are subject to a non-refundable $100 USD joining fee, which is added to your CrateLife bill upon your acceptance to CrateLife Wholesale. All sales made on CrateLife Wholesale incur the standard transaction fee of 3.5% of the wholesale price (excluding taxes and shipping costs). Wholesale fees will appear on your CrateLife bill. For more information, please see the Wholesale Seller Policy.

Pattern Fees

You can try our Pattern tool to create a personalized website for free for 30 days. After the 30-day free trial, you’ll be charged a monthly subscription fee of $15.00 USD. Your first month’s bill will be pro-rated, and you will be charged the full subscription fee for each subsequent month you use Pattern. If you purchase a domain name through our partner Tucows, Inc., you will also be charged a fee to register the domain name and for any related services you purchase from Tucows.

Auto-renew. Your subscription fee will automatically renew on the first of the month at 12:01am Eastern Time. You can turn your subscription off at any time by clicking "cancel Pattern" from the Pattern settings on your dashboard or from your Shop Payment Account. If you switch off the service after your subscription renews on the first of the month, you'll still be responsible for paying the full subscription fee for that month.

All sales made through your Pattern site will incur the standard transaction fee of 3.5% of the item price. Please see the Transaction Fees section above to learn more about item pricing and whether or not CrateLife's transaction fees apply to shipping costs and taxes. There are no additional listing fees to list items on your Pattern site. All Pattern fees will appear on your CrateLife bill. For more information, please see the Pattern Policy.

Digital VAT (Value-Added Tax) Fees

Under European Union law, when you sell a digital item that is downloaded automatically to a buyer living in the EU, VAT (a value-added tax) must be collected based upon the rate that is charged in the country where the buyer is located. To make this convenient for you, CrateLife will automatically increase the amount charged to the buyer of the digital item to collect the correct amount of VAT, and CrateLife will remit the VAT to the tax authorities. The amount will depend on the buyer’s country of residence.

If the sale was made through Direct Checkout, CrateLife will collect the VAT amount from the buyer and pay the VAT to the relevant tax authority and you will not have to take any further action.

If the sale was not made through Direct Checkout, you will receive the additional amount paid by the buyer for VAT and you will need to pay that amount to CrateLife, so that we can pay the relevant tax authorities. The VAT amounts will appear on your CrateLife bill each month.

Important legal note: Solely for VAT purposes, when you sell a digital item to an EU buyer, you are legally supplying the item to CrateLife, CrateLife will supply the digital item to the buyer, and the buyer will be treated as a consumer.

You can learn more about VAT for digital items in this Help article.

Currency Conversion

All fees that appear on your CrateLife bill are in US Dollars. If you list items in a currency other than US Dollars, your item price will be converted to US Dollars solely for purposes of calculating the transaction fee.

To avoid incurring foreign exchange charges, CrateLife recommends you list your items in the same currency as your bank account. Buyers will see the items in the currency of their choosing. If you decide to list in a currency other than that of your bank account, you will be charged 2.5% over the current market rate to send funds to your bank account. Learn more about currency conversion here. Currency conversion is handled automatically by our payment processing service and further described in our Direct Checkout Policy.

2. Fee Avoidance

Any action by a seller to avoid paying a fee is considered fee avoidance and is strictly prohibited by CrateLife. This includes, for example, encouraging buyers to purchase an item in your CrateLife Shop through another venue. The price stated in each listing description must be an accurate representation of the sale. Sellers may not charge excessive shipping fees. Sellers may not alter the item's price after a sale for the purpose of avoiding CrateLife transaction fees, misrepresent the item’s location, or use another user's account without permission.

You can find other examples of fee avoidance in this Help article.

3. Paying your CrateLife Bill

CrateLife will send you a bill at the beginning of each month. The CrateLife bill will detail the amount due for the prior month’s fees and services. You are responsible for paying your CrateLife bill in full within 15 days of the date of the invoice, or the account will be considered past due. You can learn more about paying your CrateLife bill in this Help article.

Sellers may pay their CrateLife bill manually by credit card, debit card, PayPal or by using their Shop Payment Account balance. US sellers may also enroll in AutoBilling, CrateLife’s automatic bill payment option.

AutoBilling (US Sellers only)

By enrolling in CrateLife’s AutoBilling automatic payment plan, your fees will be charged to the credit card you have on file. To use the plan, you agree to the following terms.

A. You authorize CrateLife to keep your payment card information on file and to charge the card on file on the first day of each calendar month for the previous month’s outstanding charges, and at any time the balance of fees reaches the designated fee threshold for your account. Upon enrollment, CrateLife will charge the card on file with your current balance.

B. When your card account is debited, CrateLife will send you an email with the amount charged. You can also review this information by accessing your account on the CrateLife site.

C. If your card account on file with us is closed or the account number is changed, or if, for any reason, a charge is rejected by your card issuer, you must update your card information or add a new card number in your CrateLife account. If your charge is refused by the issuer for any reason, you may be subject to penalties such as the suspension of your account privileges and/or termination, and you are not released from your obligation to pay your bill by some other means. Your authorization applies to any successor or replacement card you or your card issuer provides.

D. You may cancel AutoBilling and change to manual billing by updating your billing setting in your CrateLife account. CrateLife requires a reasonable period of time to act after we receive your notice. This means that an additional automatic payment may be made to your card account while we are processing your request.

E. Suspended or terminated members remain obligated to pay CrateLife for all unpaid fees.

For more information on AutoBilling, please see this Help article.

4. Direct Checkout

CrateLife’s Direct Checkout service enables sellers to accept various forms of payment in their local currencies while using CrateLife’s services. Sellers registered for Direct Checkout can accept payment by credit card, debit card, CrateLife Gift Card, PayPal, some bank transfer services, and Apple Pay. Only Direct Checkout users in the US can use the Sell on CrateLife Reader to accept in-person payments.

You can register for Direct Checkout by clicking here. Sellers using Direct Checkout are also subject to the Direct Checkout Policy.

5. Taxes

You are responsible for collecting and paying any taxes associated with using and making sales through CrateLife’s services.

If you sell physical goods on CrateLife and reside in the US or Canada, you have the option of either including applicable taxes in your listing prices, or excluding applicable taxes from your listing prices and then using our sales tax tool to calculate the tax owed on each sale.

If you sell physical goods on CrateLife and reside outside of the US and Canada, you need to include all applicable taxes in your listing prices. You can learn more about this requirement to display tax-inclusive pricing in this Help article.

US sellers can learn about collecting sales tax in this Help article. CrateLife will issue 1099-K forms to certain sellers in the United States to comply with IRS requirements. You can learn more in this Help article.

To learn more about VAT in the European Union, please see this Help article. For digital items sold to buyers in the EU, CrateLife will help you collect and remit VAT as described above in the Digital VAT (Valued-Added Tax) Fees section.

Please remember that CrateLife's fees do not include any withholding taxes that might apply in your home country. You are required to pay CrateLife the full amount of our fees and may not deduct any applicable withholding taxes from that amount.

6. Gift Cards

If you are registered to use Direct Checkout, you may accept payment by CrateLife Gift Cards. CrateLife Gift Cards are subject to the CrateLife Gift Card Policy. CrateLife also charges the Direct Checkout payment processing fee described above on CrateLife Gift Card transactions.

 

 

 

SHIPPING POLICY

 

 1.Shipping Your Items

Sellers are responsible for shipping their sold items to buyers. If you're using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive the item(s) they purchased from your shop.

By selling on CrateLife, you agree to:

A. Provide an accurate "ships from" address.
B. Specify your shipping costs and processing times in your listings.
C. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Conversations.
D. Comply with all local and international shipping and customs regulations. We know that shipping and customs regulations can be tough to read, so check out these Help articles on international shipping using United States Postal Service (USPS), international shipping using Canada Post, and shipping to buyers in the European Union.
E. Shipping to the wrong address is likely to result in a non-delivery case, so make sure to ship to the address listed on the CrateLife receipt (or verified by the USPS for US addresses) or sent to you by the buyer through an CrateLife Conversation.
F. Mark the order as shipped when you ship it, or use an CrateLife Shipping Label, which automatically marks your order as shipped. Remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive an CrateLife Shipping Notification (and may even break out into their happy dance).
G. Charge an appropriate amount for shipping. US sellers can use calculated shipping to have shipping costs calculated automatically.

By entering tracking information on CrateLife, you're giving us permission to collect and share the tracking information received from your chosen shipping carrier with the buyer.

In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided by the buyer (or verified via USPS address verification). If a buyer does not receive their order, they may file a case against your shop. Please see this Help article to learn more about CrateLife's case system.

But don't fret, CrateLife offers protection to sellers who meet our Seller Protection Program requirements. Read more about the benefits of the Seller Protection Program here and about what is required to qualify here.

 

2. Shipping Insurance

When you use CrateLife Shipping Labels, you can purchase parcel insurance to protect your shipments. Insurance is available through Shipsurance for USPS and FedEx shipping labels and through Canada Post for shipping labels purchased from Canada Post.

Shipsurance Insurance

You may purchase parcel insurance from Shipsurance Insurance Services, Inc. for packages that are shipped using USPS or FedEx shipping labels. If you choose to purchase insurance from Shipsurance, you agree to the Shipsurance Coverage Rules.

If you purchased parcel insurance from Shipsurance for a USPS shipping label and need to file a claim, please check out this Help article. To file a Shipsurance claim for a FedEx shipping label, please have a look at this Help article.

Canada Post Insurance

You may purchase parcel insurance from Canada Post for packages that are shipped using Canada Post shipping labels. Insurance claims for packages sent using Canada Post labels are handled exclusively by Canada Post.

If you purchased parcel insurance from Canada Post and need to file a claim, please check out this Help ar